FAQ
Cashless System
Can I get a refund for any unused vouchers?
Yes.
Refunds can be requested from August 18 onwards. A EUR1 processing fee will be deducted from each refund.
How long does it take to receive a refund?
Once you request a refund (from August 18), it typically takes 5 to 10 working days for the amount to appear in your account.
Can I transfer my balance to someone else's wristband?
Yes, you can easily transfer funds to another wristband:
1. Scan the QR code on your own wristband using your phone's camera
2. Open the link and tap 'Add Friend'
3. Scan your friend's QR code
4. Choose the amount and confirm the transfer
No app download required.
What happens if I lose my wristband?
Your wristband is your digital wallet. If you lose it, your balance can only be recovered if you registered your wristband online beforehand. We strongly recommend registering your wristband as soon as you receive it.
Can I use my wristband for future editions of XRDS?
No.
A new wristband system is used each year. Your current balance is only valid for this edition.
What happens to my balance after the festival?
Your balance remains valid until the end of the refund period. After that, any remaining funds will expire. Make sure to request your refund in time if you still have credit left. To get money back, just scan the QR code on your bracelet, check your balance on the page and request the refund.
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