FAQ

Yes.

Refunds can be requested from August 18 onwards. A EUR1 processing fee will be deducted from each refund.

Once you request a refund (from August 18), it typically takes 5 to 10 working days for the amount to appear in your account.

Yes, you can easily transfer funds to another wristband:

1. Scan the QR code on your own wristband using your phone's camera

2. Open the link and tap 'Add Friend'

3. Scan your friend's QR code

4. Choose the amount and confirm the transfer

No app download required.

Your wristband is your digital wallet. If you lose it, your balance can only be recovered if you registered your wristband online beforehand. We strongly recommend registering your wristband as soon as you receive it.

No.

A new wristband system is used each year. Your current balance is only valid for this edition.

Your balance remains valid until the end of the refund period. After that, any remaining funds will expire. Make sure to request your refund in time if you still have credit left. To get money back, just scan the QR code on your bracelet, check your balance on the page and request the refund.

So you’ve lost something valuable at the festival? Don’t worry, if the item in question was still around after the festival closed, then we will make sure that you get it back. Please email our lost and found department: lostandfound@fuse.be with lost item details, date, name of the event, and other information you think might help us to trace your item.

Note that we only store lost and found clothing items for a maximum of two months due to limited storage space. Uncollected items are donated to organizations supporting the homeless and refugees.